I have to say that I don’t overall have much experience with Sony and their customer support staff. The reason for this is that I’ve never had any of their equipment break down on me. First, this is truly due to the quality of products they make and I have tons and tons of their equipment and second is the user I am. I don’t abuse my equipment in any shape or form. The one time I did use their support was almost 7 years ago when I bought one of the first Vaio Centrino units. These were hot items back then, sporting a nice 15″ screen with wireless card and fantastic battery life (back then, being 3 hours). But I didn’t get past an hour and half with my unit. Quickly, I called Sony to see what the issue was and we tried some things and it was a no go. The following day, I had a new battery behind my door and I just had to put my battery in the box and send it back. Later on, I came to realize that I just had to change some settings, hah!

But all of this brings me to a newer tale. I had purchased a Cybershot W330 for my sister some time last year for either Christmas or her birthday. I myself had no clue when I had gotten her the unit and neither did she. She just enjoyed her Cybershot. Yesterday, I get a call from her that the lens has stopped working. The W series have a physical lens that extends in and out of the camera and if the gears in there stop working, there goes your camera. First, I was disappointed that the unit had picked up an issue with a year of its life but more so, her wedding is approaching in just a little over a month. The budgeting for a new camera isn’t really in and more so, she wants to capture every minute that she can so down time is also not good. I advised her to call Sony anyways and see what solution if any they had for her. The following was the Facebook post I woke up to today:

 I LOVE sony. They are going to repair my camera free of charge, even though I’m not sure when I got it and I don’t have a receipt to prove it! Woohoo for amazing costumer service. =D ♥ 

Short story, Sony is just having her ship the unit to them and they will fix it for her and have it back to her ASAP. In a time where a lot of companies want to just weasel out of providing you that extra service due to the costs, this insures that not only will she be happy, but for somebody who isn’t into brand names when it comes to equipment, Sony will now always stand out for her and be part of her next purchase. The only bummer is that it will take around 2 weeks for all of this to happen. Luckily, we have 3 other Cybershots around here so we are sending one to her in the mean time (She lives in Michigan and I’m in California).